Open positions:




Please submit resumes to resumes@hranswerlink.com

Office Administrator


Job Description

Department: Human Resources Support Services

Reports To: SVP, HR Products and Services

FLSA Status: Non-Exempt

Employment Status: Full-time, 40 hours per week

Job Summary

The Office Administrator role provides tactical support to our HR Consultants allowing them more time to focus on HR Consulting duties. The Office Administrator will assist with answering multiple phone lines, ticketing system processes, and managing email inboxes in order to investigate and respond to all client inquiries in a timely manner, while ensuring the utmost customer satisfaction. The Office Administrator will assist with research projects and the examination of state and federal employment laws for comprehension and explanation to colleagues. This role will be responsible for all administrative duties pertaining to HR Compliance Services as well as handbook development processes.

Essential Functions:


  • Assist with Helpline calls while providing exemplary customer service
  • Validate the credentials of end-users to ensure the confidentiality and protection of clients, affiliates, and the Company
  • Conduct research on HR topics as requested and explain issues and any relevant information in an easy to understand manner
  • Format Word documents using advanced-level Microsoft tools
  • Oversee all administrative aspects of two key products (Compliance Services and Handbook consultations): ticket intake, scheduling between clients and consultants, updating and uploading of documents, email inbox monitoring, correspondence and hosting meetings via s GoTo programs, etc.
  • Monitor, track and follow-up on ticket survey results as they are completed by clients
  • Assist end-users with administrative inquires, as necessary
  • Maintain and update client information within our operating systems
  • Upload, edit and maintain information within the HRSC
  • Provide suggestions for Support Center improvement and efficiency of processes
  • Provide back-up on all HR-related email inboxes and follow-up
  • Perform clerical work such as typing, filing, sorting and mail distribution
  • Prepare shipping labels and manage FedEx and UPS pickups and deliveries
  • Manage and order office supplies
  • Ensure common areas are organized and tidy
  • May coordinate business lunches, travel arrangements and other related items
  • Use applicable software programs to create and maintain letters, spreadsheets and other business-related documents
  • Other tasks as assigned

Essential Competencies


  • At least 2 years of progressively responsible and hands-on office administration experience with an emphasis in HR or other customer service based industries
  • Strong customer service skills: ability to recognize complex HR issues and relay back to HR Consultants accurately (via email/system and phone)
  • Ability to organize and efficiently manage multiple priorities, including high call volume
  • Demonstrated success in time management and ability to meet strict deadlines
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to see big , but work with the details
  • Strong internet navigation and research skills
  • Advanced MS Office skills, especially MS Word
  • Must be detail-oriented and accurate in work assignments
  • Ability to work independently as well as within a team setting
  • Ability to sit for long periods of time, stoop, bend and lift up to 10lbs on a regular basis

Preferred Qualifications


  • Bi-lingual fluency in Spanish highly desired
  • Familiarity with web-based collaborations and communication tools

Schedule and Administrative Details:

This job is a full-time, non-exempt position. Specific hours will be determined based on needs of the right candidate, but standard hours are 8:00 am -5:00 pm, Monday-Friday. Office located in the Pearl District.

Salary is based on experience and qualifications. This full-time position is eligible for vacation, holiday pay, benefits and 401(k) match.

If you truly enjoy a team-orientated and open-space work environment, seek to expand your experience and are passionate about learning, please email your cover letter, resume and referrals (or letters of recommendation) to us!


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HR Representative


Job Description

Department: Human Resources / Support Services

Reports To: Director of Support Services

Job Summary

The HR Representative is responsible for providing high quality responses and answers to Ask the Pro (ATP) questions and document review submissions that come through the HR On Demand (HROD) ticketing system or via phone. The person who fills this role needs to be comfortable working in a fast-paced constantly changing setting and flexible in switching from one HR centered topic to another.

Essential Functions:


  • Responsible for answering ATP and document tickets
  • Availability to take on transferred HR On-Demand calls at a moment's notice
  • Act as back-up support to the Frontline Lead by answering calls and assigning out tickets
  • Participate in writing and leading trainings
  • Provide input for items to be published in monthly HR newsletters
  • Use knowledge of client inquiries to suggest HR content for website to Frontline Lead
  • Contribute towards workflow improvement brainstorming for HR team
  • Create / update tickets within our system as appropriate
  • When available, assist Handbook Lead with overflow needs
  • Other tasks as assigned

Essential Competencies


  • Ability to organize and efficiently manage multiple priorities
  • Keen sense of prioritization and follow through
  • Strong customer service orientation
  • Excellent interpersonal and communication skills, both written and verbal
  • Excellent word processing skills

Qualifications


  • 4+ years experience working in a Human Resources role with generalist responsibilities
  • 4+ years experience working with employment laws and wage and hour regulations
  • Demonstrated experience working with various mandatory leave requirements
  • Demonstrated experience in developing and interpreting personnel policies
  • Demonstrated experience in composing complex written interpretations of employment law and employee relations issues
  • Ability to see the big picture, but work with the details
  • Strong Internet navigation and research skills
  • Strong customer service skills: ability to explain complex HR issues to non-HR people in an easy to understand way (via email/system and phone)
  • Very good MS Office skills

Preferred Qualifications


  • Bi-lingual fluency in Spanish highly desired
  • Strong background in compensation and benefits
  • Knowledge of immigration laws
  • PHR Certification desirable
  • Multi-state employment knowledge a plus

Schedule and Administrative Details:

This job is a full-time, exempt position. Specific hours will be determined based on needs of the right candidate. Physical office located in the Pearl District.

Growth opportunities available as operational needs warrant it.



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