Frequently Asked Questions (FAQ)




 

 

 

 

 

 

 

 


What is a Branded HR Support Center?

We build a branded HR Web service site for you to offer your client and potential clients. Then we give you the option of adding on-demand consulting service. Your clients will have 24/7 access to HR tools and information with the option of a staff of HR Consultants at their finger tips. What you charge, or if you charge it is up to you – it's YOUR site!


I already have HR Administration service, why do I need YOU?

HR is an overused term. Some will tell you it is Payroll; some will say its Benefits and/or Benefits administration. We say it's legal / regulatory / relationship – Handbooks, forms, job descriptions, laws, Q&A database as well as Federal and state specific information. We become your HR department web site and optionally consulting source. Even if you have in-house HR staff a web based HR Support Center can enhance access, reduce labor costs and add value to your current services.


Why should I participate?

To compete with other service providers, as well as developing a valuable source of additional recurring revenue. Service Bureaus, Insurance brokers and other competing industries offer both these solutions to their clients and are becoming more prominent as small businesses face stronger HR compliance and liability/exposure with their employees. This service allows small to medium sized businesses access to a wealth of information via the web. With the HR On-Demand service it is like having a Fortune 500 HR Department at your fingertips.


Is there an agreement that needs to be signed?

Yes. You will be asked to sign and return a participation agreement this agreement. This straight forward 3 page agreement is designed to protect both you and us.


How much can I charge for these services?

Depending on your market and client base you should be able to charge anywhere from $4 - $10 per month for web site access. Then for the HR On-Demand service the value comparable to your local cost of HR consulting services. We have seen it range anywhere from $20 - $50 per month. We have also seen a flat fee and then an add-on based on # of employees. And some affiliates don't charge for the base site, they just make it a part of their value-added services -- It's up to you!


What marketing materials are available to promote this program?

HRAnswerLink has created a few samples to help you promote this product to your clients. These documents are also available in electronic format on our support site for download. All documents may be customized with your company logo and contact information.


How do I get setup?

Return the signed agreement to HRAnswerLink and then email us a high quality version of your logo. Nothing else is needed and 3-4 days later your site will be ready for you to customize and make it your own.


Once I'm setup how do I get my clients online?

We provide training for you or your administrator. At that time you will be given an administrative password that will allow you to customize the site and give you the ability add, edit and delete users. HRAnswerLink will also be happy to help you upload large numbers of clients at a single time. In the Admin center “Toolkit” there is an Excel Spreadsheet format for you to use for this purpose.


How will I be invoiced?

You will be billed monthly. Billing is based on the number of users you have on the site on your billing date. OR if you have had anyone on the site for 5 days or more during the previous 30 day period.


How do I get more information?

Try our free demo and you will be given a 24 hour user ID and PW that will allow you to experience the HR Support Center just as a client might. Or view our 10 minute presentation showcasing the site through the clients eyes.


I'm ready to go – what do I do?

We build a branded HR Web service site for you to offer your client and potential clients. Then we give you the option of adding on-demand consulting service. Your clients will have 24/7 access to HR tools and information with the option of a staff of HR Consultants at their finger tips. What you charge, or if you charge it is up to you – it's YOUR site!



 

 

 

 

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